As the situation caused by the corona virus (COVID-19) pandemic quickly evolves, we would like to outline our current plan to best serve our customers and the steps that we are taking to reduce risks to our customers, our staff and our community.
Aquabatics has a long history of both mail order and local walk-in sales and we have a wide variety of ways that we can continue to serve our customers.
Our new online store is a great way to check out what lines we carry and what we have in stock. There are many random parts and accessories that we stock that may not be listed on the website so if you don't see what you're looking for then call us.
A telephone call is an excellent way to get detailed information about paddle sports and gear, and arrange for special order items. Mail order is something that we have done effectively for over 30 years! You can reach us directly by phone at 250-847-3678 or 1-800-748-2333. Although our online payment gateway is not yet running, payment of orders can easily be arranged either by telephone with your credit card or via etransfer. We are working on getting our online check-out active in the very near future. We will do our best to ensure that pick up and delivery arrangements work best for your needs.
We also check our email and facebook messages regularly during business hours and respond as soon as we are able.
For those who want to drop by in person, currently our store remains open. We are being vigilant in our cleaning protocols and are wiping down door knobs, counters, payment terminals and other high use areas with bleach solution after each use. We have hand sanitizer on hand for your use upon entering the shop, as well as in our bathroom and at the checkout area. We do ask that customers adhere to recommended protocols around personal spacing, and if at all unwell, refrain from visiting in person until you are healthy.
Aquabatics is a paddlesports business and customer visits are low at this time of the year, so keeping a safe social distance from each other is easily achievable.
Spring is arriving and we will begin receiving new gear beginning late March. We will be adding new products to our online platform as fast as we can.
We appreciate your patience and co-operation during these challenging times! Please stay healthy and safe and get outdoors for some healthy sunshine, fresh air and a recharge!
Your Aquabatics Smithers team.